Privacy Notice

B WELL SYSTEMS (“we”, “us” or “our”) is a commercial wellness technology partner operating in Ireland and the United Kingdom. We respect your privacy and are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018 (Ireland) and the Data Protection Act 2018 (United Kingdom).

This Privacy Notice explains what personal data we collect, why we collect it, how we use it, and the rights you have over your data.

B WELL SYSTEMS is the authorised commercial partner for MEDNER wellness technology in Ireland and the United Kingdom. We supply, integrate and support advanced wellness technology for commercial clients including hotels, spas, clinics, gyms, sports facilities and developers.

If you have any questions about this Privacy Notice or how we handle your data, please contact us at info@bwellsystems.ie.

We collect the following categories of personal data:

• Contact details — name, email address, phone number, company and location, provided when you submit an enquiry or contact form.
• Project information — details you provide about your facility, business type, project requirements, timeline and technology interests.
• Website usage data — anonymised or pseudonymised information about how you navigate our website, collected via cookies and similar technologies (see our Cookie Policy).
• Communication records — records of correspondence when you contact us or we respond to your enquiry.

We process your personal data for the following purposes:

• To respond to your enquiries and provide information about our products and services.
• To assess your project requirements and prepare proposals or commercial illustrations.
• To provide consultation, design, installation and ongoing support services.
• To improve our website, services and customer experience.
• To comply with legal and regulatory obligations.

We rely on the following legal bases under GDPR:

• Consent — where you have provided consent, for example when submitting an enquiry form or accepting analytics cookies.
• Contract — where processing is necessary to take steps before entering into a contract or to perform a contract we have with you.
• Legitimate interests — where processing is necessary for our legitimate business interests, such as responding to enquiries and improving our services, provided this does not override your rights and freedoms.
• Legal obligation — where we are required to process data to comply with the law.

We do not sell your personal data. We may share your data with trusted service providers who help us operate our business (for example, hosting and analytics providers), only where necessary and under appropriate contractual safeguards. We may also disclose data where required by law.

Your data may be processed by service providers located outside the EU/UK. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses, to protect your data in accordance with GDPR.

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting or reporting requirements. Enquiry data is retained for a reasonable period to allow us to respond and follow up, after which it is deleted or anonymised unless a longer retention period is required by law.

Under GDPR, you have the following rights regarding your personal data:

• The right to access your personal data.
• The right to rectification of inaccurate data.
• The right to erasure (“right to be forgotten”).
• The right to restrict processing.
• The right to data portability.
• The right to object to processing.
• The right to withdraw consent at any time.
• The right to lodge a complaint with the relevant data protection authority.

To exercise any of these rights, please contact us at info@bwellsystems.ie. In Ireland, the data protection authority is the Data Protection Commission (dataprotection.ie). In the United Kingdom, it is the Information Commissioner’s Office (ico.org.uk).

We use cookies and similar technologies on our website. Essential cookies are necessary for the site to function. Analytics and other non-essential cookies are only activated with your consent. See our Cookie Policy for full details.

We may update this Privacy Notice from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this page periodically.

If you have any questions about this Privacy Notice or your personal data, please contact us at info@bwellsystems.ie.